PRIVACY POLICYTo ensure that we protect the confidentiality of your personal information Farthingales has a Privacy Policy. This policy sets out how and why we collect, use and disclose personal information about our customers. Farthingales primary business is the online sales of costume building products. We only collect personal information that is necessary for the transaction of the sale. We do not share, trade or sell your personal information with any person or company for any reason. - Information Collected
Name, address, telephone number, e-mail address and credit card number. On occasion we may require a tax number (PST) from Ontario residents for tax exemption and E.I.N. for international courier orders – when required. - The only way this information is collected is when the customer fills out the on-line order forms or places an order by fax or phone. OR, in the case of an E.I.N. or VAT number we will request it, if required in reference to a particular order, either by e-mail or telephone call.
- A) Your information is never sold, lent or shared with any individual or company.
B) Your name, address, telephone number and e-mail address are entered and stored in our Bookkeeping software for one Fiscal year (Jan 1 –Dec 31) along with your Invoice(s). The information is used only for invoicing and identifying sales. And when requested - for e-mailing copies of your invoice to you. C) Your name, address, telephone number and e-mail address are entered and stored in our Shipping Software and our website's customer database indefinitely. This information is used to address your orders and notify you of shipping dates and tracking numbers for your orders. It is also used to save your shopping cart contents so that you may go back to an incomplete order at any time to complete it. D) Your E.I.N. or Tax number, if requested as may be required for cross boarder shipping, is stored along with your address information in the Shipping Software only. The E.I.N or Tax number is only used when required by your governments Customs Office for the importing of goods by you, into your country. Paper work cannot be completed and the shipment cannot be picked up if this number is required but not available. This number is only requested if required it is not asked for as a rule. E) Your credit card number is not saved on any computer nor is it saved in our website's customer database. A paper copy of the credit card chit is saved for 12 months as required by the credit card companies. The credit card information is also maintained on your original order. - A) Your information is kept in both our Bookkeeping Software and our Shipping Software, both systems require a password to access any information.
B) Information collected on the web site is encrypted and comes to our computer in code form. Several steps and a password are required to de-code the message that comes in and your order is not save in the decoded state on any computer. C) One paper copy of your order is printed for the processing of your order. This printed copy and a copy of your invoice, are filed with all other sales for that month and are kept boxed in our office (recent -2 months) or in the attic (past). Original copies must be retained for the paper trail they create in the history of your order. Any relevant correspondence is attached.
We do not sell, share or rent any information collected from this site. Please read on about our use of saved order information and our secure payment info. Any questions you have regarding our Privacy Policy can be directed to Cathy
Or
Linda Sparks
sales@
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