Farthingales Policies
Privacy Policy
We do not sell, share or rent any information collected from this site. Please read about our secure payment info.
Return Policies
We have a Limited Return Policy. No returns accepted unless the item is defective or has been shipped in error by us. Please call or e-mail us regarding the problem within 15 days of invoice date and we will advise you how best to ship the product back and to confirm your credit card account credit.
No returns on used tools.
Terms Of Trade
VISA, MASTER CARD, AMERICAN EXPRESS OR PAY PAL
Payment must be received prior to shipping for items ordered via this website.
No personal cheques or money orders will be accepted as payment for items ordered via this website.
MINIMUM ORDERS: No minimums apply.
Shipping Policies
Shipping is via Canada Post and affiliated services. When ordering you will be offered various shipping options depending upon your destination. Shipping by courier only upon request.
It is our aim to ship orders within 24 hours of receipt. However, we do not work weekends and it is not always possible. We therefore prefer to state that orders will be shipped within 72 hours. We ship every Tuesday and Thursday.
You will be contacted as soon as possible when an item is "Out of Stock", and you then have an option to cancel the item, substitute another item or have the item placed on "Back Order" to be shipped when it does come in. We do not, as rule, ship your order until we have had a response from you regarding what you wish done in this circumstance. However if we do not get a response from you within the 72 hours we do go ahead and ship the order and include a note regarding the item’s absence from the shipment.
Once your order has been pulled, packed and invoiced you will receive an e-mail from Canada Post advising when the order was shipped and a tracking number for Express and Expedited orders. "Air" and "Ground" do not have tracking services. A paper copy will still accompany your purchase but this e-mail version will confirm your order has been received and all other pertinent details.
Handling charges are as follows:
| Order Value | Handling |
| Up to $20: |
$2.50 |
| $20.01 to $50: |
$3.50 |
| $50.01 to $100.00: |
$4.50 |
| $100.01 to $400.00: |
$6.00 |
| $400.01 and up: |
$7.50 |
About our Shopping Cart
Our Shopping Cart is fully integrated into the Catalog section and other select pages of the site. As you visit product description pages you will see a prominent "ADD TO CART" button beside each product description which will "automagically" add your desired item to your shopping cart when you click on it. This button will take you directly to the cart so that you may see your latest addition and adjust quantities.
Fear not if you push a button by mistake or change your mind later... just think of the Shopping Cart as a "reminder list" of items you are thinking of ordering. You can easily remove items from this list or alter quantities when you view the Shopping Cart page. The Shopping Cart, when updated, will also display the total price (before taxes, shipping & handling) of the quantity you have entered. From the catalog pages the default quantity of any item is "1", or the minimum quantity if one applies.
The newest feature of our shopping cart is the ability to create a customer account with us which can be accessed by logging in with your own personal username and password, once you have created it. This feature allowes you to add items to your cart and return another day to complete your order - all your items will be saved for you. It also allows us to save your shipping and billing adress info so that you don't need to enter it each time you return - simply log in and all your contact info is restored. Please note that we DO NOT save your credit card information on the website in any form.
You may view and shop our entire site in either Canadian dollars or U.S. Dollars. To shop and view our prices in the shopping cart in either currency, simply toggle the currency used by clicking on the link on the shopping cart page. When you check out, your total will be shown in the chosen currency and your purchase will be transacted in that currency.
The Shopping Cart can be linked to by the "SHOPPING CART" button at the top of each page. Your cart total is also displayed here as well as a "CHECK OUT" button.
E-mail
All incoming and outgoing e-mail from Farthingales offices are scanned for viruses to protect our customers. If you received infected e-mail that appears to be from us, it is most likely that our return address has been "spoofed" by a virus program which mines e-mail addresses from the address books of infected computers.
Secure Online Payment
SSL Certificate Authority
We currently accept only VISA. MasterCard, American Express and PayPal as methods of payment from this website. We regret that we do not accept personal cheques or money orders as payment for orders made through this website. (Please see our Terms of Trade for further information on our policies.) Our website uses Secure Socket Layers for online transactions. If you see a lock icon the lower right of your browser window, you know your transaction is secure.
When you submit your credit card number to us through this site it is sent to us through an encrypted email. That means that in the highly unlikely event that your order is intercepted no one else will be able to read your credit card information. Also, your credit card payment is processed BY US and not by a third-party online banking system. This system allows you to order from us in complete confidence.
However if you prefer NOT to send us your credit card information through this website, please indicate that your preferred method of payment is by PayPal and then call as soon as possible us to give your credit card information by phone. We cannot process orders until payment information is received.
You may pay us by PayPal with your VISA, MasterCard, Discover, American Express or iCheck. If you have a PayPal account with money in it which you've received through auction sales, etc., you may pay us by that method without using a credit card. For those who do not have PayPal accounts but wish to find out more about setting one up, visit the PayPal website for further details. Setting up your own account is free and there are no extra charges for making a payment.
Although we do save your name, address, phone numbers, email address and order data on our website, we DO NOT save your credit card number or any other payment info in our web database in any form.
For questions or concerns e-mail us at sales@farthingalescorsetmakingsupplies.com
