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Frequently asked Questions "FAQ's"

Q. Can you ship to the States/England/Finland? How much does this cost?

A. Yes, we ship all over the world. Shipping cost is based on weight of the order and destination. Use the Shopping Cart or Order Form and follow all the prompt to get to the final page. You will be able to see the full cost of your order including the shipping and the order will not be sent to us until you click SEND ORDER so you can see the total cost without actually placing the order.

Q. I want to pay in US Dollars, can I?

A. Yes, you can opt for this site to reflect US Dollar prices or you can follow the link to our US distributor who ships out of Chicago. Please note that our distrubutor does not have the same selection as we do but they do offer many other products that we don't.

Q. Can I get the order TOMORROW?

A. Well, you can get almost anything if you are willing to pay the price. The answer depends on time of day here in Ontario and where you are located. If you call before noon Eastern Standard Time and are located in Canada then "Yes", it can be done but will be costly. Select Priority Courier from the shipping options but keep in mind we only ship on Tuesdays and Thursdays. If you have a courrier account like UPS or FEDEX we may be able to ship the same day - please include your account number in the comment box at the end of the ordering process.  If you are outside of Canada it is a possibility but cannot be guaranteed despite what couriers may tell you because the package has to go through your country's Customs and this is where the delay will happen if it does. Note: Choose the Purolator Courier option and understand that on top of the fee you will be charged by us - there may be Brokerage and Duty Fees. Generally courier comes out being about 3-5 times the cost of postal carriage!  We CANNOT ship FedEx Ground to the US.

Q. What Duty and Taxes will I face when I order from you?

A. Duty and Taxes are dictated by your country so we have no way of knowing this. As a rule when goods go by Post there is no Duty unless the package is valued at more than $500.00 this seems to be true for the USA, Australia and some of Europe but does not tend to apply to England. Goods going by courier get charged Duty on anything valued over $5.00 and get a Brokerage Fee tacked on as well.

The rate of Duty varies by item and country and can be anywhere from 3% to 25%! For this reason we use the Postal Service.

Taxes can be the responsibility of the state and again there is no rule, however the rate of tax will be the equivalent of the usual "sales tax" charged in the area that you live. For Canadian customers, sales tax (HST/GST) will be calculated based on the applicable rate for your province. Customers outside Ontario will pay 5% G.S.T only, if your province does not have H.S.T.

If you are a resident of the United States and wish to place an order in U.S. dollars and not pay duties or worry about exchange, you may order from our U.S. Only website.

Q. Since Farthingales is a Canadian company and charges in Canadian Dollars how can I buy from you when I am not in Canada? How does currency exchange work?

A. If you live outside of Canada and the United States, your credit card company handles the currency exchange for you/us. If  you place your order and choose Candian dollars as the currency for your transaction, the amount shown will be in Canadian Funds, we invoice you in Canadian Funds and the Canadian amount is called in to your Credit Card company, the Credit Card company does the conversion based on the rate at the moment of the transaction. The Credit Card receipt that you will receive with your order will be in Canadian Funds. When you get the Credit Card Statement Farthingales will be listed and next to our name will be the amount we charged along with the exchange rate used by the Credit Card company for the conversion. In the balance column will be the amount in your own currency that the Credit Card company requires you to pay, this is your actual cost.

If the account you create with us shows you are a resident of the United States, you will be shown prices and amounts in our shopping cart in US dollars at an exchange rate set by us (based on the current rate.) When the invoice comes in to us it is shown as a US dollar invoice and we will bill you that amount in US funds.

Alternately, if you are a resident of the United States and wish to place an order in U.S. dollars and not pay duties or worry about exchange, you may order from our U.S. Only website.

If you have a question that you didn't find an answer to e-mail us at sales@farthingalescorsetmakingsupplies.com